Exterior of the customer service centre at 145 King Street in Hammersmith

Your new customer service centre opens in September

Getting help from the council will soon be easier and more efficient.

Hammersmith & Fulham Council has begun work to create a new customer service centre. It will open in September.

As part of the scheme to transform Hammersmith Town Hall into a modern civic campus at the heart of the community, all council staff and services will be moving offices. That means residents can no longer visit the town hall for a range of services, including council tax, parking and planning.

Instead, our customer service teams will be available at 145 King Street – just up the road from the town hall.

One-stop service centre

The new one-stop service centre opens in September and will provide a single location for the following services:

  • housing
  • adult social care
  • children’s services
  • roads and transport
  • parking
  • planning
  • council tax
  • employment support
  • benefits and financial advice.

Meanwhile, the register office for births, deaths and marriages and our electoral services team have relocated to the Clockwork Building in Beavor Lane, Hammersmith.

More pleasant

“Our new service centre is being redesigned to provide a much more pleasant and efficient experience for our residents,” says Cllr Sue Fennimore, Deputy Leader of H&F Council.

“It was redesigned in partnership with residents and frontline staff to transform their services into a world class offer

“Most people now go online to access services, but for some that isn’t an option. Our new service centre recognises that some families have complex needs or would like to talk to our staff in person. The new centre will make that an easier, quicker and more pleasant experience.”

Changes

The refurbishment of the town hall will help the council save money and keep council tax bills the third lowest in the country. With property prices the third highest in the country, reducing the costs of office space makes sense.

The aim of the council’s new civic campus is to breathe new life into the western end of King Street. The plans include a new cinema, new genuinely affordable homes and office space for start-up businesses.

Most council staff are relocating during the works to temporary office space at 3 Shortlands in Hammersmith Broadway, and the Clockwork Building in Beavor Lane.

The council’s postal address remains: Hammersmith Town Hall, King Street, London W6 9JU.

New customer service centre floor plan for 145 King Street
The new customer service centre floor plan for 145 King Street, opening in September

Want to read more news stories like this? Subscribe to our weekly e-news bulletin.

By sending us a comment, you are agreeing to our publishing policy.

 Want to stay connected with H&F? Sign-up to the council
Advertisement