Disabled residents help Hammersmith & Fulham Council revolutionise how it makes decisions

An independent commission of Disabled residents in Hammersmith & Fulham today (20 June) launched its final report setting out far-reaching plans to change the way that H&F Council makes decisions.

These changes would significantly change how policy and services are designed and delivered in Hammersmith & Fulham and lead to the council being the best local authority in London in making decisions with Disabled residents and not for them.


Disabled People's Commission report launch at the Irish Cultural Centre

See all the pictures from the event on our Flickr photo gallery

To assist, H&F Council asked well-known disability rights campaigner Tara Flood in 2016 to lead the commission to recommend a new way of doing things locally.

Commission chair and long-time local resident Tara said: “We are calling for a new culture in local government which means that Disabled residents and decision makers are working together in an active way to plan, design and review policy and services that affect our lives, to get rid of the barriers we face.

“The traditional ways of working must change. We hope that our eight recommendations will see change in Disabled residents’ daily lives and help H&F become the most accessible and inclusive borough in London.”

The commission

The DPC was made up of ten local Disabled people and guided by the principle of ‘Nothing about Disabled People Without Disabled People’, the Commission set about gathering the views of Disabled residents across the borough.

The report graphically highlights the many barriers still excluding local Disabled residents from much of everyday life that most other residents may not experience.

The report recommendations focus on a new approach to community and council partnership, that sees Disabled residents and council representatives as co-producers of change.

“In many respects, this has been an easy report to write because it recommends what Disabled people have been calling for over many years,” Tara added. “that we must be partners in the re-organisation of society and particularly decision making in everything that affects our lives.”


Cllr Stephen Cowan (right) at the International Day of the Disabled event in December 2017

Cllr Stephen Cowan, Leader of H&F Council, said: “We aspire to be the most accessible borough because we value and respect the rights, equality, and contribution of disabled people.

“I am deeply grateful to Tara and the other Commission members who have worked so hard.

“We are not afraid to challenge unfairness and old-fashioned thinking in how we work. And these recommendations will make a major difference as we move towards making changes.”

Positive changes

Positive changes were already being made at H&F Council. In 2015, the council was the only authority in the UK to abolish home care charges.

In addition, H&F guaranteed to continue funding Disabled residents who were supported by the Independent Living Fund after the Government scrapped the national scheme.

The DPC report recommendations were accepted by the Cabinet at its meeting in December 2017 and change is already underway.

Design of new town hall

One of the recent examples of working towards co-production between H&F and local Disabled residents was the design process for the new Hammersmith Town Hall and surrounding area and western end of King Street.


Jane Wilmot, of the Disabled residents team, working with architects from Rogers Stirk Harbour + Partners on designs for the new Hammersmith Town Hall scheme

Over a six-month period, paid members of a Disabled residents team, worked with architects from Rogers Stirk Harbour + Partners and the council’s housing and regeneration officers to make sure that the buildings and the public space would be designed as much as possible to include everybody.

Architect Mark Rintoul described the ‘co-production work’ as an ‘extremely beneficial collaboration’ that helped the scheme ‘exceed building regulations’ in relation to accessibility and inclusive design.

“The disabled residents’ first-hand experience informed the design and allowed us to overcome some challenges,” he added. “This level of community engagement is truly pioneering and one we fully endorse.”

While independent planning expert Lauren Patel, of firm Barton Willmore, said: “I have never experienced such a unique method of consultation and engagement. I would highly recommend the approach is adopted more widely going forward, both by the council on future major development schemes and others.”

Disabled resident Jane Wilmot said: “Working together meant we were able to raise issues early so the design team had time to respond with robust solutions. We strongly recommend this way of working because not only can it save time and money but disabled people were an integral part of creating a development that everyone can use.”

For more details on the Disabled People’s Commission click here.

To read the final report from the DPC and their eight recommendations click here.

VIDEO: Who is the Disabled People’s Commission?

VIDEO: What has the Disabled People’s Commission been doing?

VIDEO: What will the Disabled People’s Commission be doing in the future?

In the media

Notes to editors:  

The DPC’s eight recommendations unveiled in their final report are:

Creating a co-production culture

1. H&F implements a human rights approach to its policy and service development, using the UN Convention on the Rights of Persons with Disabilities (UNCRPD) as the framework for change.

2. H&F adopt and implement a policy which commits the council to working in co-production with Disabled residents.

3. H&F develop and implements an accessible communication strategy that promotes the development of co-production across the borough.

Training and development

4. H&F develops a co-production support strategy and resource its implementation to skill up and build the capacity of Disabled residents, local Disabled People’s Organisations (DPOs), staff and councillors to participate in the co-production of policy and service development.

Service design and commissioning

5. H&F co-produces a quality assurance and social and economic value framework, which will define the values, behaviours and characteristics of all service providers and organisations funded or commissioned by the council.

Resourcing co-production

6. H&F analyses existing financial expenditure and resources on all co-production, engagement, and consultation activities with Disabled residents to identify current expenditure and then reconfigure to develop a co-production budget.

Review support and funding of Disabled people’s organisations

7. Recognise the unique role, values, and authentic voice of local Disabled people’s organisations (DPOs) and their network, the council works with them to identify and agree a long-term funding strategy, which will ensure that local Disabled residents’ rights are upheld, inclusion and equality advanced and that Disabled residents can lead on co-production.

Independent monitoring and evaluation

8. Carry out monitoring and evaluation of the implementation of the recommendations and associated co-production work to evidence the impact and share learning within and beyond H&F.

For more information and interview requests please contact Michael Russell on 020 8753 2160 or michael.russell@lbhf.gov.uk, or Geoff Cowart on 020 8753 6597 or geoff.cowart@lbhf.gov.uk.

Want to read more news stories like this? Subscribe to our weekly e-news bulletin.

By sending us a comment, you are agreeing to our publishing policy.

Advertisement