Accessibility statement for WorkZone

This accessibility statement applies to the WorkZone website. There’s a separate accessibility statement for the main H&F website.

The WorkZone website is run by Hammersmith & Fulham Council.

Using this website

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • there is no way to skip repeated links
  • some colours do not have enough contrast
  • form fields do not have associated labels
  • some links do not make sense on their own
  • videos do not have an audio description
  • interactive tools are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this service

We're always looking to improve the accessibility of the WorkZone website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Shepherd's Bush library is wheelchair accessible. You can find our address and view a map of our location on the WorkZone contact us page.

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making WorkZone accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

The pink used across the website does not have enough contrast against white text or backgrounds. There is also low contrast with the red used for form error message text. This fails WCAG 2.1 guideline 1.4.3 (contrast - minimum).

Form fields do not have enough contrast with their surrounding backgrounds. This fails WCAG 2.1 guideline 1.4.11 (non-text contrast).

Some links are only identified by colour and have no other distinguishable feature from normal text. This fails WCAG 2.1 guideline 1.4.1 (use of color).

Images, video and audio content

The social media icons, Westfield and H&F logos in the site footer all have the same text alternative which is not descriptive of their purpose or link. This fails WCAG 2.1 guidelines 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).

The icons used on event pages and the employer logos on the vacancy search result page are missing alt attributes and alt text. This fails WCAG 2.1 guideline 1.1.1 (non-text content).

The video on the about us page is missing a title in the iframe used to embed it. This fails WCAG 2.1 guideline 4.1.2 (name, role, value).

Interactive tools and transactions

There are a few issues to do with form fields across the website:

  • all form fields are missing labels that can be read by assistive technologies
  • some form fields are not grouped together in fieldsets with a descriptive legend
  • it is not explained in text which fields are mandatory

These issues fail WCAG 2.1 guidelines 1.3.1 (info and relationships), 2.4.6 (headings and labels) and 3.3.2 (labels or instructions).

On the employer and candidate sign up forms, error messages do not identify which fields were not completed or have incorrect information. There are also no suggestions on how to resolve the errors. This fails WCAG 2.1 guidelines 3.3.1 (error identification) and 3.3.3 (error suggestion).

On the contact form, every form field has an aria alert role but none of the fields are read out when an error occurs. This fails WCAG 2.1 guidelines 4.1.2 (name, role, value) and 4.1.3 (status message).


The language setting on the website has not been set in a way that can be understood by a screen reader. This does not meet WCAG 2.1 guideline 3.1.1 (language of page).

Navigation and accessing information

There is no way to skip repeated links and move to the main content. This fails WCAG 2.1 guideline 2.4.1 (bypass blocks).

The candidate page doesn't have a descriptive page title. This fails WCAG 2.1 guideline 2.4.2 (page titled).


When zoomed at 200%, the navigation menu disappears from view but it is still in the focus tab order. The menu icon that appears is not in the focus order, does not receive focus and is not keyboard accessible. These issues fail WCAG 2.1 guidelines 2.4.3 (focus order), 2.4.7 (focus visible) and 2.1.1 (keyboard).

The image on the Alan Thirtle success story page does not resize on mobile and causes horizontal scrolling. This fails WCAG 2.1 guideline 1.4.10 (reflow).

The events calendar is not fully accessible - only the next and previous month buttons can be selected. This fails WCAG 2.1 guideline 2.1.1 (keyboard).

Text, links and tables

Not every page has a top-level H1 heading, while job adverts skip from heading level H1 to H4. This fails WCAG 2.1 guideline 1.3.1 (info and relationships).

On the vacancies search result page, some text is marked up using the bold tag. This fails WCAG 2.1 guideline 1.3.1 (info and relationships). 

There are several issues to do with links:

  • the job adverts on the search result page present redundant links to screen reader users
  • the apply now buttons on the search results page are not descriptive of where their links go
  • on some pages, there are empty links in the side panel for training support, events and success stories

These issues fail WCAG 2.1 guideline 2.4.4 (link purpose - in context).

Tables are used with no mark up to present information on vacancy pages. This fails WCAG 2.1 guideline 1.3.1 (info and relationships).

Website code

On the sign in page, the radio buttons to select if you are a candidate or an employer have the same ID. This fails WCAG 2.1 guideline 4.1.1 (parsing).

When the CSS is disabled, the map on the contact us page covers most of the content. This fails WCAG 2.1 guideline 1.3.2 (meaningful sequence).

Disproportionate burden

We do not plan on fixing the issues with:

  • colour contrast
  • images, video and audio content
  • interactive tools and transactions
  • language
  • navigation and accessing information
  • technology
  • text, links and tables

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because the WorkZone website is due to be decommissioned and the content transferred to the H&F website by the end of 2020.

Content that’s not within the scope of the accessibility regulations

Pre-recorded media

The video on the about us does not have an audio description of the text presented on screen. Videos published before 23 September 2020 are exempt from the regulations and we do not plan to fix the video as the content is no longer required.

How we tested this service

This service was last tested on 11 September 2020 by Hammersmith & Fulham Council using:

  • Accessibility insight for web
  • Browser inspection tools
  • Manual testing
  • NVDA
  • Siteimprove
  • WAVE
  • Web developer

What we’re doing to improve accessibility

We are making plans to transfer the content on the WorkZone website to the H&F website which is on a more accessible platform.

Preparation of this accessibility statement

This statement was prepared on 14 September 2020. It was last reviewed on 9 April 2021.