Accessibility statement for the online housing staff search

This accessibility statement applies to the online housing staff search. There’s a separate accessibility statement for the main H&F website.

This service is part of the wider H&F website and is run by Hammersmith & Fulham Council.

Using this service

We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • top-level headings are missing from each page
  • form fields are missing labels
  • the language of the website is currently not programmatically determined or set
  • some colours do not have enough contrast

Feedback and contact information

If you have difficulty using this service email us at webmaster@lbhf.gov.uk

As part of providing this service, we may need to send you messages or documents.

We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.

Reporting accessibility problems with this service

We're always looking to improve the accessibility of the online housing staff search.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Our customer service centre is wheelchair accessible and has a portable hearing loop.

Find out how to contact us about housing issues.

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

The footer links and focus style of the header navigation tabs, do not meet minimum colour contrast requirements. This fails WCAG 2.1 guideline 1.4.3 (contrast - minimum).

Images, video and audio content

The text alternative for the images that are displayed in the search results is the same as nearby text on the screen and not descriptive enough of the area being shown. This fails WCAG 2.1 guideline 1.1.1 (non-text content).

Interactive tools and transactions

The search field is missing a label meaning its function may not be presented to users of assistive technology. However, some assistive technologies may still announce it because of the placeholder text. This fails WCAG 2.1 guidelines 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

The search button is missing value text meaning its function will not be presented by assistive technologies. This fails WCAG 2.1 guidelines 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).

The text 'filter by street/building block' and 'street select' fields are not in label tags or not programmatically associated with their forms fields. This fails WCAG 2.1 guidelines 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

Language

The language of the website is currently not programmatically determined or set. This fails WCAG 2.1 guideline 3.1.1 (language of page).

Navigation and accessing information

There is no way to skip repeated links and move to the main content. This fails WCAG 2.1 guideline 2.4.1 (bypass blocks).

All pages have the same title when they should be unique. This fails WCAG 2.1 guideline 2.4.2 (page titled).

Technology

The focus order does not follow a logical order in the navigation menu. This fails WCAG 2.1 guideline 2.4.3 (focus order).

Text, links and tables

All pages are missing a top-level H1 heading. This fails WCAG 2.1 guideline 1.3.1 (info and relationships).

The social media icons in the footer don’t have link text meaning the function or purpose of the link will not be presented to users of assistive technologies. This fails WCAG 2.1 guideline 2.4.4 (link purpose - in context).

A table is used to present the search result information and doesn't have any headers or a summary. This fails WCAG 2.1 guideline 1.3.1 (info and relationships).

Website code

When this service is viewed with CSS disabled:

  • links from the header navigations and the search bar appear twice
  • links to our social media channels that were hidden are displayed
  • two empty bullet lists are displayed.

This fails WCAG 2.1 guideline 1.3.2 (meaningful sequence).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 1 June 2020 by Hammersmith & Fulham Council using:

  • Accessibility insight for web
  • browser inspection tools
  • manual testing
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer

What we’re doing to improve accessibility

We are working on improvements to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 9 April 2021.