Accessibility statement for H&F Report It

This page only contains information about H&F Report It.

This service is part of the wider H&F website. There’s a separate accessibility statement for the main H&F website.

Using this service

We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this service

Some people may find parts of this service difficult to use:

  • there isn't a way to skip over the navigation links
  • the tabbing order on some pages doesn't flow as expected
  • the colour contrast between links and surrounding text are insufficient
  • all of the pages are missing an H1 heading and set document language

What to do if you're having difficulty using this service

If you have difficulty using this service, please get in touch by emailing us at

Reporting accessibility problems with this service

We're always looking to improve the accessibility of H&F Report It website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

Hammersmith & Fulham Council is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Non-accessible content

The content listed below is non-accessible for the following reasons.

Colour contrast

Links in blocks of text are only identifiable by colour and don’t meet the minimum colour contrast ratio needed between links and surrounding text. This fails WCAG 2.1 success criterion 1.4.1 (use of colour).

Some of the green buttons do not have sufficient contrast with the white text inside them. This fails WCAG success criterion 1.4.3 (contrast - minimum).

Navigating and accessing information

The following issues affect all pages:

  • document language missing - this fails WCAG success criterion 3.1.1 (language of page)
  • H1 heading missing - this fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.2 (page titled)
  • logos in the footer are missing a text alternative - this fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (link purpose - in context)
  • there’s no way to skip the repeated content in the page header, for example, a ‘skip to main content’ option. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks)

On some pages, the tabbing order isn't logical. For example on the sign-in page, the tab sequence moves from the 'need an account' link to the 'request a password' link and then back to the green 'report now' button. Also on this page, the social sign-in buttons in the Connect section are at the end of the tabbing order for the page. This fails WCAG 2.1 success criterion 2.4.3 (focus order).

Content that’s not within the scope of the accessibility regulations


We use maps on this site so users can report an issue and view where existing incidents have been reported. As the maps are not for navigational use, they are exempt from the accessibility regulations. However, we provide a text box for additional information to be given if users are unable to move the map pin when reporting an issue. 

We're also working with the supplier to try and improve how reported incidents are shown so there is a text alternative.

How we tested this website

This website was last tested on 18 September 2019 by the Hammersmith & Fulham web team using Siteimprove, Wave and NVDA.

What we’re doing to improve accessibility

We're working with the supplier, Love Clean Streets, to fix the issues in this statement and to make the system more usable for all users.

This statement was prepared on 23 September 2019. It was last updated on 28 July 2020.