Accessibility statement for the H&F Brilliant Business Awards website

This accessibility statement applies to the Hammersmith & Fulham Brilliant Business Awards website. There’s a separate accessibility statement for the main H&F website.

This website is run by Hammersmith & Fulham Council through our third party supplier Polka dot Penguin Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the contrast between colours on some page elements is insufficient to be easily discernible for all users
  • no page as a top level H1 heading
  • images are missing text alternatives
  • the image carousel is not keyboard accessible and can't be stopped or paused
  • the CAPTCHA field on forms doesn't have a label
  • form error messages are not descriptive
  • captions can't be turned on, on videos.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this service

We're always looking to improve the accessibility of the H&F Brilliant Business Awards website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making the H&F Brilliant Business Awards website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

In some places there isn't sufficient contrast between the colour of the text and the background, making it hard to read the information. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

Form fields also do not meet minimum colour contrast requirements. This fails WCAG 2.1 success criterion 1.4.11 (non-text contrast).

Images, video and audio content

Some images are missing an alt attribute or alternative text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

The video on this site does include closed captions but these are not accessible. This is because the media player used to embed videos on the site doesn't allow for native YouTube controls to be used. This means users can't turn on closed captions or use the link to go to YouTube and watch the video there. This fails WCAG 2.1 success criterion 1.2.2 (captions - prerecorded).

Interactive tools and transactions

The CAPTCH field is not programmatically associated with its visible label meaning its purpose cannot be described to assistive technology users. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

Autocomplete tokens have not been added to relevant form fields. This fails WCAG 2.1 success criterion 1.3.5 (identify input purpose). Modern browsers such as Chrome will still offer users autocomplete options on appropriate fields.

The error summary message is positioned after the Send button and may be missed by some users. This fails WCAG 2.1 success criterion 3.3.1 (error identification).

The error messages for specific fields are not descriptive and no suggestions are given on how to correct invalid entries made on forms. This fails WCAG 2.1 success criterion 3.3.1 (error identification) and 3.3.3 (error suggestion).

Navigation and accessing information

There is no skip to main content link available. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).


The image carousel on the homepage and the accordions on the Business enter page, are not accessible to keyboard users. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

The image carousel doesn't include controls to stop the images from moving. This fails WCAG 2.1 success criterion 2.2.2 (pause, stop, hide).

Most interactive elements do not have a focus style meaning keyboard users may not be able to identify where they are on the page. This fails WCAG 2.1 success criterion 2.4.7 (focus visible). Modern browsers should provide a focus ring to show users which element is highlighted, but we will work on providing one.

When long URLs (web addresses) are used as link text, they do not go on to the next line. This can cause problems on mobiles and when pages are zoomed to 200% as the URL goes off the screen. 

Text, links and tables

There are a few issues to do with headings:

  • all pages are missing a top-level heading
  • some pages have an illogical heading structure as heading levels have been skipped
  • some text has been marked up as headings when CSS should be used

These issues fail WCAG 2.1 success criterion 1.3.1 (info and relationships).

There are a few issues to do with links:

  • on some pages the same link text is used to go to different destinations multiple times
  • there are also instances where the link text is too generic meaning that its purpose can not be identified when read out of context
  • some images and the social share icons are missing alt text which is used as there link text.

These issues fail WCAG 2.1 success criterion 2.4.4 (link purpose - in context).

Website code

When the CSS is disabled, not all images in the carousel are displayed. This fails WCAG 2.1 success criterion 1.3.2 (meaningful sequence).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 23 September 2020 by Hammersmith & Fulham Council using:

  • Axe
  • Accessibility insights for web
  • Browser inspection tools
  • Manual testing
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer.

What we’re doing to improve accessibility

We're working with the supplier, Polka dot Penguin, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 9 April 2021.