Accessibility statement for Cloud Library

This accessibility statement applies to Cloud Library. There’s a separate accessibility statement for the main H&F website.

This website is run by Hammermsith & Fulham Libraries and Archives through our third party supplier Bibliotheca

How accessible this website is

We know some parts of this website are not fully accessible:

  • some links do not meet minimum contrast requirements
  • images don't have text alternatives
  • most of the site can't be accessed by keyboard alone
  • the search bar and language selector don't have labels
  • no headings are used
  • there's no way to skip repeated links
  • the language of the website has not been defined
  • book images are not clickable if the CSS is removed.

Feedback and contact information

If you need help using CloudLibrary contact your local library or email us at libraries@lbhf.gov.uk

Reporting accessibility problems with this service

We're always looking to improve the accessibility of Cloud Library.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

All of our libraries are wheelchair accessible.

Technical information about this website’s accessibility

Hammersmith & Fulham Libraries and Archives is committed to making Cloud Library website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

Some links have low colour contrast and do not meet the minimum contrast requirements. This fails WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

Images, video and audio content

The images of book covers do not have text alternatives. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Interactive tools and transactions

The search bar and language selector are missing labels. This fails WCAG 2.1 success criterion 3.3.2 (labels or instructions) and 4.1.2 (name, role, value).

Language

The language setting of the website has not been defined. This fails WCAG 2.1 success criterion 3.1.1 (language of page).

Navigation and accessing information

There is no way to skip repeated links and move to the main content. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Technology

Most features on the website are not accessible to keyboard users unless they are using a screenreader. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

For elements that can be accessed by a keyboard, only the search bar highlights when it has focus. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).

Text, links and tables

No headings are used across the site. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.6 (headings and labels).

Website code

Some IDs are used for multiple elements when they should be unique. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 4.1.1 (parsing).

When the CSS is disabled, the images of book covers are no longer interactive elements meaning the details about the book cannot be accessed. This fails WCAG 2.1 (meaningful sequence).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 10 September by Hammersmith & Fulham using:

  • Accessibility insights for web
  • Browser inspection tools
  • Manual testing
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer.

What we’re doing to improve accessibility

We're working with the supplier, Bibliotheca, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 24 September 2020.