Accessibility statement for the benefits calculator

This page only contains information about the benefits calculator. There’s a separate accessibility statement for the main H&F website.

This service is part of the wider H&F website and is run by Hammersmith & Fulham Council through our third party supplier Teamnetsol

We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

  • We know some parts of this website are not fully accessible:
  • some elements do not meet the minimum contrast requirements
  • form fields are missing labels or are not grouped in a fieldset
  • instructions are not programmatically associated with the questions being asked
  • status messages are not read out by screen readers
  • there's no way to skip repeated links
  • all pages have the same title and are missing a top level heading
  • in some places the tab order doesn't follow a logical sequence

What to do if you're having difficulty using this service

If you need help completing this application:

Reporting accessibility problems with this service

We're always looking to improve the accessibility of the benefits calculator.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Our customer service centre is wheelchair accessible and has a portable hearing loop.

Technical information about this website’s accessibility

Hammersmith & Fulham is committed to making the benefits calculator, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

The footer links and focus style of the header navigation tabs, do not meet minimum colour contrast requirements. This is not compliant with WCAG 2.1 guideline 1.4.3 (contrast - minimum).

Images, video and audio content

The alt text for the H&F logo in the header is insufficient as it doesn’t accurately describe the image. This is not compliant with WCAG 2.1 guideline 1.1.1 (non-text content).

The H&F logo in the footer is a linked image but does not have alt text or an alt tag. This means a blank link will be presented to assistive technology users. This is not compliant with WCAG 2.1 guidelines 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).

Interactive tools and transactions

The search field is missing a label meaning its function may not be presented to users of assistive technology. However, some assistive technologies may still announce it because of the placeholder text. This is not compliant with WCAG 2.1 guidelines 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

The search button is missing value text meaning its function will not be presented by assistive technologies. This is not compliant with WCAG 2.1 guidelines 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).

Fieldsets are missing or are present and missing a legend that describes the purpose of the radio buttons and checkbox options. This is not compliant with WCAG 2.1 guidelines 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

Text fields are missing labels but do have aria labels. However, the aria labels do not provide descriptive or accurate labels that screen reader users can follow. This is not compliant with WCAG 2.1 guideline 2.4.6 (headings and labels).

Instructions and explanatory text are provided but are not programmatically associated with the questions being asked. This is not compliant with WCAG 2.1 guideline 1.3.1 (info and relationships).

Status messages are not marked up in a way that allows screen readers to make users aware of important changes in content such as error or success messages. This is not compliant with WCAG 2.1 guideline 4.1.3 (status messages).

The ‘Stuck? Get help’ link has an 'aria-labelledby' attribute that references an ID that does not exist. This is not compliant with WCAG 2.1 guideline 4.1.2 (name, role, value).

Navigation and accessing information

There is no way to skip repeated links and move to the main content. This is not compliant with WCAG 2.1 guideline 2.4.1 (bypass blocks).

All pages have the same title when they should be unique. This is not compliant with WCAG 2.1 guideline 2.4.2 (page titled).

Technology

The tab focus order doesn’t follow a logical sequence in the header navigation or when tabbing through the ‘previous’, ‘show your answers’ and ‘next’ buttons. This is not compliant with WCAG 2.1 guideline 2.4.3 (focus order).

Text, links and tables

All pages are missing a top-level H1 heading. This is not compliant with WCAG 2.1 guideline 1.3.1 (info and relationships).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 9 September 2020 by Hammersmith & Fulham using:

  • Accessibility insights for web
  • browser inspection tools
  • manual testing
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer.

What we’re doing to improve accessibility

We're working with the supplier, Teamnetsol, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 15 September 2020.