Useful contact numbers for highways related works
Utilities
Every year we receive many complaints about 'holes in the road' for which we are not responsible. Most road works are made by utility companies. Last year they were responsible for over 10,000. All of these sites should have an information board telling you why the work is being carried out, who is responsible, and a contact telephone number. The following list of companies should help you determine who you need to contact:-
Please note that the following numbers are correct at the time of this publication and may be subject to change.
| Utility type | Contact details |
| Roads | Transport For London |
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TFL is responsible for the following roads:
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Web: http://www.tfl.gov.uk/
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| Traffic Signals | Transport for London |
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If you find a faulty traffic signal in the borough, or anywhere in London, you can report it directly to Transport For London |
|
|
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Tel: 0845 300 7000 |
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Highway Enquiries |
LBH&F |
|
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Tel: 020 8753 1081 |
|
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Fax: 020 8753 3048 |
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Highway Emergencies |
Highways Emergency Services |
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Tel: 020 8748 9787 (out of hours only after 5pm, before 9am) |
|
| Cleansing Services |
LBH&F |
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Tel: 020 8753 1100 |
|
|
Water & Public Sewers / Drains |
Thames Water Utilities |
|
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Web: www.thameswater.co.uk |
|
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Tel: 08459 200 800 |
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Electricity |
EDF 24 Seven |
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EDF Energy |
Web: http://www.edfenergy.com/ |
|
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Customer Services: 0800 0208 4587 Fault Line: 0800 0208 0247 |
|
Gas |
Transco |
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National Grid |
Web: www.nationalgrid.com
|
|
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Tel: 08456 056 677 |
|
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Emergency Gas Escapes: 0800 111 999 |
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Telecommunication |
British Telecom |
|
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Web: http://www.bt.com/ |
|
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Residential Services: 0800 800 150 Business Services: 0800 800 152 General Enquiries: 020 7356 5000 |
| Cable | Virgin Media |
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Web: http://www.virginmedia.com/ |
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Tel: 0845 454 1111 |
| Cable | Cable & Wireless |
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Web: http://www.cw.com/ |
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Tel: 01908 845 000 |
| Cable | Colt |
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Web: http://www.colt.net/ |
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Tel: 020 7390 3900 |
| Cable | Thus |
|
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Web: www.thus.net |
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Tel: 0800 027 5848 |
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Page last updated: 28/05/2010
