Smart visitor permit

Smart visitor permit

A parking permit for your visitors that acts like an Oyster card - you top up your balance and then use it when you need it.


Manage your smart visitor permit online

You can manage your smart visitor permit online. If you already have an account with us ( My account ) you will be able to register your smart visitor permit within My Account and manage it online.

If you do not have an account with us yet, please create one and then register your smart visitor permit to begin managing it online.

If you received a username and password with your smart visitor permit, this will no longer be required - your new username and password will be those you create for this facility on My account.

If you do not wish to use online services this change will not affect you - you can continue to manage your smart visitor permit by phone.

If you have any questions about this or need help registering, please contact us.


Smart visitor permit prices

The hourly rate for smart visitor permit parking is £1.80 per hour in all zones. The 50% discounted rate for disabled users is 90p per hour in all SMART Visitor Permit zones for the first 240 hours of parking time purchased each year. 

» Download the smart visitor permit users' information booklet (pdf, 215KB)


Frequently asked questions (FAQs)

» What is a smart visitor permit?

» How do I apply

» Can I apply in person?

» I have received my permit – what do I do now?

» Registering on My account and topping the smart visitor permit up

» Can my visitor top up the smart visitor permit?

» My visitor has arrived – how do I use the permit?

» Do I need to register a phone number?

» What is an activation code and where do I find mine?

» What do I do if my smart visitor permit is lost or stolen?

» More frequently asked questions

» How to contact us


What is a smart visitor permit?

The smart visitor permit provides a convenient cash less method of paying for parking for residents' visitors which is cheaper than the regular pay and display tariff. It also allows residents' visitors to park throughout the length of the controlled parking hours, regardless of any maximum stay for pay and display parking.

The permit acts like an oyster card whereby you top up your account balance (with a minimum top up of 5 hours at a time) and then use it as and when you need it. When you use the permit, parking time is charged by the minute and deducted from your available credit, so you only pay for the time you need. The smart visitor permit will automatically stop charging when parking restrictions finish at the end of the day. You can manage your account online via your My account where you can top up your account, check your account balance and look up past parking transactions.

The smart visitor permit was introduced on a trial basis into controlled parking zones A, X and Y in December 2007. The scheme has since been progressively extended to the remaining zones within the borough.

A smart visitor permit is only valid for the parking zone in which the resident's address falls. The operation of the permit varies slightly depending on the parking zone - see the table below.

Summary of how the smart visitor permit operates in each parking zone 

Parking zone

A, AA, B, C, CC, D, E, H, I, J, K, L, M, N, O, Q, R, T, U, V, W, Z

F, G, S, X, Y 

Smart visitor parking cost

standard users: £1.80/hour

disabled users: 90p/hour for the first 240 hours per year and £1.80/hour thereafter. More information 

No. of smart visitor permits per household 

One

Two

Special conditions

Zone CC: No charge on Sundays (but smart visitor permit must still be displayed in the vehicle and activated).

Zone G: No charge after 8pm from Monday to Saturday and no charge on Sundays (but smart visitor permit must still be displayed in the vehicle and activated).

Zones X & Y: No charge on match days which fall on a Sunday or a Bank Holiday (but smart visitor permit must still be displayed in the vehicle and activated).

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How do I apply?

If you are a resident in a controlled parking zone you can apply for a smart visitor permit online or by using an application form. The permit is currently only available to residents and is not available to businesses. If you would like an application form sent to you in the mail please contact us.

» Apply for a smart visitor permit online via My account

» Smart visitor permit application form (pdf, 139.7kB)

» Map of controlled parking zones (pdf, 2.04MB)

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Can I apply in person?

No. Please apply online. Alternatively, completed applications can be posted to us at h&f Direct, Pay & Park, Po Box 60820, London W6 9UZ. 

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I have received my permit – what do I do now?

In order to start using the permit you will need to top up the hours on your account.  The easiest and cheapest way to do this is online by accessing your online account. When your visitor arrives you will need to display the smart visitor permit in their car and activate it (if your zone has free hours then you will still need to activate the permit and place it in your visitor's vehicle) - see » My visitor has arrived – how do I use the permit?

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Registering on My account and topping up the smart visitor permit up

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Can my visitors top up my smart visitor permit?

The smart visitor  account holder must call us on 020 7371 5678 Monday to Friday 8am to 5pm and Saturday 9am to 5pm (except for bank holidays). We can then obtain their authorisation to speak to the visitor and process a top up on your account using their payment details. Please note that top-ups can only be made in multiples of five hours and (as with all top-ups) any unused parking time is non-refundable, but will remain on your account for future use. 

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My visitor has arrived – how do I use the permit?

First of all your visitor must find a suitable parking space within your controlled parking zone.  If you live on the boundary of two zones please ensure your visitor is parked within your zone as the smart visitor permit is only valid in the zone in which you live. Please note that you will need to activate your permit each day if your visitor stays for more than one day - this is because it automatically deactivates at the end of the controlled parking hours in your parking zone.

Once your visitor has parked, place the smart visitor permit in the holder provided and clearly display it on the inside of the windscreen of the vehicle, near the tax disk in the lower left hand corner, with the number and barcode visible from the outside.  If your zone has free hours then you will still need to place the permit in your visitor's vehicle and activate it.

You will then need to activate the permit by calling 020 3003 2525 or logging on to your online account. Follow the steps for activation. Make sure you have your card number and activation code with you when you call if you are calling from a telephone number that is not registered or has its number withheld.

When your visitor is ready to leave you will need to call 020 3003 2525 or log on to your online account and follow the steps for deactivation. 

Remember to remove the permit from your visitors’ car so that your next visitor can use it.

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Do I need to register a phone number?

Our system will not be able to recognize your account details if you do not register your mobile number or land line number or if your telephone number is withheld. Therefore, when you call 020 3003 2525 to activate your permit you will be asked to enter your 8 digit permit number (located on the front of your permit) and a 4 digit activation code every time you activate and deactivate your smart visitor permit.

If you are a resident with only one smart visitor permit (i.e. all zones other than Zones F, G, S, X , Y) and your telephone number is registered and not withheld, you will go straight to the activation process eliminating the need to enter the permit number and activation code. This will save you time and money.

If you are a resident of Zones F,G, S, X , Y and your telephone number is registered and not withheld, you will still need to enter the permit number (to ensure the correct permit from the two issued is identified) before being transferred to the activation process.

You can change your registered mobile or land line at anytime via your online account.

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What is an activation code and where do I find mine?

An activation code is essential for activating and deactivating your smart visitor permit, when you use a mobile or land line number other than the number registered on your account. An activation code is also required if your phone's 'caller ID' is withheld when you make outgoing calls.

You can create, check and change your activation code by visiting your online account and clicking on ‘account details’ or by calling us on 020 7371 5678 Monday to Friday 8am to 5pm and Saturday 9am to 5pm (except for bank holidays). 

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What do I do if I lose my smart visitor permit?

If you lose you permit, please contact Parking Services immediately on 020 8753 6681 so that we can cancel your card. This will prevent anyone else using your permit. Please note that we can not refund any credit used whilst your permit is lost, however unused credit will remain on your account and can be used with your replacement smart visitor permit.

You will then need to complete and return a Smart Visitor Permit replacement form (pdf 105kb) so that we can issue you with a new permit.

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More frequently asked questions

Who is eligible to apply for a  smart visitor permit?

All residential households in controlled parking zones can apply – even if you don’t own a car or have a residents permit.   Businesses are not eligible for a smart visitor permit.

Do I get charged by the hour?

No.  The permit charges by the minute so if your visitors only stay for ten minutes then that is all you pay for.

When should I use the smart visitor permit?

The permit only needs to be used during controlled parking hours.  

There is a 1, 2 or 4 hour maximum stay in my street.  Does this mean my visitors can only stay for 1, 2 or 4 hours?

No. If they are using an activated smart visitor permit then they can stay throughout the length of the controlled hours.

What do I do if my visitor will be staying for more than one day?

Your permit automatically deactivates at the end of the controlled parking hours each day. If your visitor will be staying for more than one day, you will need to activate it each morning.

I am disabled. Will I get a discount?

Yes. All blue badge holders and people registered disabled with H&F are eligible for a 50% discount on the hourly rate for the first 240 hours purchased each year. 

Do I need to use the smart visitor permit if my visitor arrives on a motorbike?

No.  Motorbikes can park free of charge in any shared-use bay so they do not need to display the permit.

Can I receive a refund on any hours that I don’t use?

No. We cannot issue any refunds so please ensure you are going to use all the hours that you purchase. 

I would like to top up my hours over the internet but I do not have internet access in my home.

Free internet access is available in the Hammersmith Town Hall Extension or in your local library.

Can I call parking services if I want to activate and deactivate my permit?

No.  The Parking Services call centre can help you register your details and top up your hours but they cannot activate or deactivate your permit for you.  You must call 020 3003 2525 or visit your on-line account

I have registered my mobile number but when I call 020 3003 2525 to activate my permit, why does it say that it does not recognise my number?

Your mobile number may have its caller ID withheld. You can still activate your permit using this telephone number but you will need to enter your permit  number and your activation code so that the system can recognise you.

I live in Zones F, G, S, X or Y, and I have registered my telephone number but when I call 020 3003 2525 to activate my permit, why does the system ask for my smart visitor permit number?

If you live in Zones F, G, S, X or Y you will have two smart visitor permits. We need to know which one you would like to use before we can activate your permit.

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If you have any smart visitor permit queries that have not been answered here then please contact us.

Page last updated: 08/09/2014