New Hammersmith and Fulham Direct Centre opens
by Hammersmith and Fulham Press Office
03/06/2008
Residents in Hammersmith and Fulham can now visit the new H and F Direct centre to carry out their everyday council-related tasks.
The centre on the first floor of the Hammersmith Town Hall Extension was officially launched last night by Councillor Stephen Greenhalgh, Leader of Hammersmith & Fulham Council and Cllr Paul Bristow, Cabinet Member for Residents’ Services. Over 100 guests including councillors, residents and council staff were there to mark the occasion.
H&F Direct will allow residents to pay their council tax and collect housing and council tax benefits, parking permits, blue badges, freedom passes and education benefits in one place.
Cllr Bristow said: “This is the start of a new future for H&F Direct. The whole thinking behind it is that we continue to help our residents in the best possible way – that means a 21st century approach to customer service in a new and exciting set-up.
“Having all these services under one roof makes sense for everyone – it makes it easier for residents to carry out their tasks all in one go and will also mean savings in the running costs of these services of £1.2m a year.”
Cllr Greenhalgh said: “I think the centre is going to be fundamental in improving resident satisfaction and will be a real flagship project.”
H&F Direct is open to residents for personal visits from Monday to Friday, 9am to 5pm. There is late night opening on Thursdays until 8pm only for people with parking permits enquiries. The centre is open to all telephone callers from Monday to Friday, from 8am to 8pm. Residents can call 0845 803 1020 to speak to an advisor at H&F Direct.
