Have your say on health

Monday March 15, 2009

Central London Community Healthcare (CLCH) is launching their patient feedback week - Have Your Say from 22 to 28 March 2010.

During Have Your Say Week, CLCH is asking patients, carers and service users to have their say on our services by completing a survey.

The survey asks about their experience of our health services; whether they have good access to services, how long they have to wait to be seen and if they feel they receive safe, high quality, effective and co-ordinated care.

“Our mission is to provide the best healthcare for people in their homes and community. We are committed to listening to our patients and service users and their feedback will help us shape and improve the future of our services,” said CLCH Managing Director, Claire Holloway.

Geoff Alltimes, Joint Chief Executive of Hammersmith & Fulham Council and NHS Hammersmith and Fulham, said: “I urge as many people as possible to fill in this questionnaire. It is vital that we know what you think as we strive to create the best healthcare services possible in Hammersmith & Fulham.”

The survey will be available at all of our 120 sites across Hammersmith and Fulham, Kensington and Chelsea and Westminster boroughs, covering the 60 services we provide and online at www.clch.nhs.uk (opens new window).

The completed surveys will be sent to an independent organisation who will produce a report of the results.  These results will help us improve our service delivery and to provide more tailored services to meet the needs of our patients.