H&F logo
A to Z of services:  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Contact your councillor

Help

Our help guide for Hammersmith & Fulham Council’s website

Viewing our site

Our site has been designed and tested in a variety of browsers. It's been comprehensively tested with Netscape 6 and upwards, Internet Explorer 5 and upwards, Opera 5 and upwards, and Mozilla 1.3 and upwards.

Homepage

The homepage is the gateway to our website and shows the items you are most likely to be looking on our site for. Main features include:

  • Left hand menu - all our services can be found via the left hand navigation and are grouped into standard categories as used by many council websites. See below for more details 
  • Search - within the banner is a search box, powered by Google, which allows you to do a keyword search
  • A-Z - an alphabetical list of council services
  • Expandable boxes in right hand column. These can be opened by clicking on the green arrow to the right of each heading and are where the most popular online transactional forms can be accessed including:-
    Report it - reporting forms e.g. grafitti
    Pay it - pay your council tax etc,
    Apply for it - apply for a parking permit etc,
    Say it - make a complaint etc
    Check it - planning applications etc.
  • Popular links - a list of the most popular pages 
  • Breadcrumb trail - beneath the picture centre top is a breadcrumb trail which appears on every page to help you see where you are in the site.
  • Latest News Ticker - one or two of our latest press releases are linked from this area which refreshes every few seconds.
  • Main content area - news and links to information
  • My h&f - a postcode search facility to help you find your nearest services in Hammersmith & Fulham

Just above the banner are three links:

  • Help – the area you are using right now
  • Contact us – useful contact numbers, links to maps, cashier opening hours and an online form to help you contact the council 
  • Accessibility – How the council is making our site more usable to all. This  includes tips on how to change the text size and colour of your page.       

Links back to homepage

The banner contains the words London Borough of Hammersmith & Fulham which links back to the homepage, wherever you are on the site. The h&f logo in the left hand column also links back to the homepage as do the words Council Services at the top of the left hand menu.

To help you identify in which part of the website you are in, we have included a line below the banner of your visited links. If you click on any of these, you will return to a previously viewed page.

The left hand menu

This menu is named ‘Council Services’ and acts as a gateway to hundreds of services. The 12 main categories are grouped as follows:

  • Advice and benefits – includes Council tax, legal advice, housing and council tax benefit.
  • Business  – includes trading standards, licensing and business support and advice.
  • Community and Living – includes registering births, deaths and marriage, hiring a council venue, equalities and diversity and voluntary organisations.
  • Council and democracy – includes councillor and MP information, the constitution and making a complaint about the council.
  • Education and learning – includes early years, primary and secondary schools, adult and community education and teaching.
  • Environment and planning – Includes planning applications, pollution, graffiti, fly tipping, rubbish, waste and recycling and recycling.
  • Health and Social care – includes services for children, elderly, disabilities and assessment.
  • Housing - includes applying for council housing and homelessness.
  • Jobs and careers – includes Hammersmith & Fulham vacancies, career advices within the borough and training and development opportunities.
  • Leisure and culture – includes libraries, theatres, sports faculties and entertainment.
  • News – includes the latest and archived press releases, H&F News (the council’s newspaper) and public notices.
  • Transport and streets – includes parking, road safety, highways and the council’s transport policy.

When you click on one of the 12 top-level sections, it moves to the top of the list and the menu opens up to show relevant subsections and pages. The other main sections disappear. When you choose a section from this new list, it's subsections appear and the other subsections disappear. The sections you have clicked on to reach the current page remain visible in the left menu to help you find your way back to previous pages. 

Alternatively, you can use the back button on your browser to return to the page you last visited or click on the Hammersmith & Fulham banner at the top of every page to return to the home page. 

If there are related pages, forms, documents or external links associated with the page you are viewing these will be accessible from the body of the page or from the right hand side of the screen.

Forms
Some forms on our website use the council’s interactive software which can be completed on–line. Others are available as PDF files, which need to be printed, filled out, signed, and returned to the relevant council office.
To view PDF files, you will need to ensure that you have the correct software installed. See the Adobe website: http://www.adobe.com/products/acrobat/readstep2.html

The footer
The bottom of each page contains some of the links from the header and further links to:

Help – where you are now.
Freedom of information –provides information to members of the public on how use their rights under the Act to identify and access information.
Privacy – States how, if requested, personal information is used.
Copyright – Use of the website’s content and images.
Disclaimer – What the council is responsible for on the website
Accessibility  –See section one.
Feedback – To make a comment about the website, please use this online form.
Website statistics - Showing the number of visitors to our site

Page last updated: 10/08/2009