Contact us

Contact us

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Use our » A to Z services search 

» My account - sign up for self service 

» What My account self service can do for you

» Make a payment now
Parking fine,  council tax,  business rates,  litter fine,  rents,  service charges

» Report a problem now
Rubbish & recycling,  graffiti & roads,  noise & pollution,  parks,  trading standards,  environmental health, licensing

» Join a library
Check your reservations and outstanding loans, renew your library books, search our catalogues and use our reference databases, 24 hours a day, wherever you are.

» Request a housing repair
Report or request a housing repair online or call 0800 093 3132

» Make a planning enquiry
Search planning applications,  make an online application,  property search

» Challenge a parking fine 

» Renew your parking permit online
(only if you have received an offer to renew online)

» Make a complaint

» Take part in a consultation

Adult social care enquiries

Please contact H&F Advice on 0845 313 3935. This line is open Monday to Friday between 9am and 5pm.

Parking

» Parking permits  tel: 020 8753 6681 Mon - Fri 9am to 5pm - helpline is closed at weekends and on public holidays, email: parkingpermits@lbhf.gov.uk 

» Parking control  tel: 020 7371 5678 Mon - Sat 8am to 6pm - the helpline is closed on Sundays and public holidays, email: parking@lbhf.gov.uk 
penalty charge notices (parking fines), abandoned vehicles and faulty pay & display machines

Cleaner, greener hotline

Tel: 020 8753 1100 Mon - Fri 8am - 8pm,  email: cleaner.greener@lbhf.gov.uk
Includes  refuse collections, street cleaning, recycling, graffiti, fly tipping, dog fouling, bulky waste collections.

Environment

Tel: 020 8753 1081 Mon - Fri 9am - 8pm,  for email addresses see pages linked here trading standards, planning applications and enquiries, environmental protection, pest control, building control, licensing.

Council tax and benefits

» Council tax and benefits  tel: 020 8753 6681 Mon - Fri 9am - 5pm 
email address for addresses beginning with
A or B  AtoB@lbhf.gov.uk
C to  F  CtoF@lbhf.gov.uk
G to L  GtoL@lbhf.gov.uk 
M to R  MtoR@lbhf.gov.uk
S  to Z  StoZ@lbhf.gov.uk 

Electoral services

» Electoral services   tel: 020 8753 4466 Mon - Fri 9am - 8pm, email: electoral.services@lbhf.gov.uk

Switchboard

Tel: 020 8748 3020 Mon - Fri 9am - 8pm

My account support

For help with 'My account' problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services, please contact the My account support team:-
Email: myaccountsupport@lbhf.gov.uk
Tel: 0208 753 4214 - this line is open Monday to Friday between 9am and 5pm. 

Web feedback

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If you encounter any accessibility or technical problems when using this site, please e-mail the webmaster@lbhf.gov.uk.

Freedom of Information Request

handfintouch@lbhf.gov.uk

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