Contact us

Contact us

020 8748 3020 
Mon-Fri 9am-5pm

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Text Relay Service

Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by the council switchboard number, 0208 748 3020.

Out of hours
020 8748 8588 

Postal address
Hammersmith & Fulham Council
Town Hall
King Street
London W6 9JU
» Google map
Hammersmith Town Hall

» My account support

Contact us


» My account - sign up for self service

» What My account self service can do for you

» Make a payment now
Parking fine, council tax, business rates, litter fine, rents, service charges

» Report a problem now
Rubbish & recycling,  graffiti & roads,  noise & pollution,  parks,  trading standards,  environmental health, licensing

» Join a library
Check your reservations and outstanding loans, renew your library books, search our catalogues and use our reference databases, 24 hours a day, wherever you are.

» Request a housing repair

Contact details for reporting or requesting a housing repair

» Make a planning enquiry
Search planning applications,  make an online application,  property search

» Challenge a parking fine 

» Renew your parking permit online
(only if you have received an offer to renew online)

» Register office
Birth, marriage and death

» Make a complaint

» Take part in a consultation

Adult social care enquiries

Please contact H&F Advice on 0845 313 3935. This line is open Monday to Friday between 9am and 5pm.


» Parking permits  tel: 020 8753 6681 Mon - Fri 9am to 5pm - helpline is closed at weekends and on public holidays, email: 

» Parking control  tel: 020 7371 5678 Mon - Fri 8am to 5pm and Sat 9am to 5pm - the helpline is closed on Sundays and public holidays, email: 
penalty charge notices (parking fines), abandoned vehicles and faulty pay & display machines

Cleaner, greener hotline

Tel: 020 8753 1100 Mon - Fri 9am - 5pm,  email:
Includes  refuse collectionsstreet cleaningrecyclinggraffitifly tippingdog foulingbulky waste collections.


Tel: 020 8753 1081 Mon - Fri 9am - 5pm,  for email addresses see pages linked here trading standardsplanning applications and enquiriesenvironmental protectionpest controlbuilding control, licensing.

Council tax and benefits

» Housing benefit and council tax support Tel: 020 8753 6681 Mon - Fri 9am - 5pm

Council tax –

Council tax support, housing benefit, free school meals, school clothing grants –

Electoral services

» Electoral services   tel: 020 8753 4466 Mon - Fri 9am - 5pm, email:


Tel: 020 8748 3020 Mon - Fri 9am - 5pm

My account support

For help with 'My account' problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services, please contact the My account support team:-
Tel: 0208 753 4214 - this line is open Monday to Friday between 9am and 5pm. 

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Page last updated: 20/11/2015