Service charges


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Service charges

Furthermore, you have a responsibility to contribute towards the costs of the services we provide such as caretaking and grounds maintenance.

As a leaseholder you are required to pay an annual service charge to the Council to cover these costs. The amount you have to pay is stated in your lease as a percentage of the total costs incurred for your block and estate. This can be found in Schedule eight of your lease.

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What are service charges?

Service charges are your share of the costs that we incur in maintaining and managing the building your home is in, and the estate it is on. If you owned a freehold house you would have to pay for all the costs of running and repairing your house. As a leaseholder you share those costs with the landlord and any other leaseholders in your building.

If you live in a building with 10 flats and 4 have been sold to leaseholders the leaseholders pay approximately 4/10ths and the landlord will pay 6/10ths. i.e. each of the 4 leaseholders will pay 1/10th of the cost (please note this is a rough indication, actual percentages are stated in your lease)

You will not be charged for any work we do in tenants flats, to garages or sheds.

As your landlord we have a duty under the terms of your lease to maintain the building to a reasonable standard. We also have a duty to our tenants to maintain the buildings to a reasonable standard. 

See » See Paying service charges

What do I pay for?

The charges you have to pay depend on the services we provide to the building, the repairs we have to do, and the share stated in your lease.

The main charges are for:

  • Caretaking
  • Grounds maintenance
  • Estate security & support
  • Concierge
  • Block and Estate maintenance
  • Lift maintenance & Servicing
  • Door entry maintenance
  • TV Aerials
  • Landlords electricity
  • Booster pumps
  • Insurance
  • Ground rent
  • Management Costs
  • Major works – repairs, renewals and improvements

You may not get all these charges and there may be additional ones where the service is not common in all of our buildings. The charges you have to pay are shown on the invoice you receive.

For a more detailed breakdown of the charges and any other enquiries about service charges please contact the Service Charges Team on

0800 840 4501 

Pay service charge online

Page last updated: 08/07/2013