Service charges

Service charges

On purchasing your home you entered into an arrangement, through your lease, to contribute financially towards maintaining the common parts of your building and the structure of your building.

As a leaseholder you are required to pay an annual service charge to the Council to cover these costs. The amount you have to pay is stated in your lease as a percentage of the total costs incurred for your block and estate. This can be found in Schedule eight of your lease.

Pay service charge online

» Other ways to pay

What are service charges?

Service charges are your share of the costs that we incur in maintaining and managing the building your home is in, and the estate it is on. As a leaseholder you share those costs with the landlord and any other leaseholders in your building.

The service charges are calculated by percentage depending on the size of your dwelling in relation to the size of the building. All dwellings when combined will equal 100% of the building. Your lease will tell you the percentage size of your flat.

You will not be charged for any work we do in tenants' flats, garages, playgrounds or sheds.  As your landlord we have a duty under the terms of your lease to maintain the building to a reasonable standard.  This also applies to the terms of the tenancy agreement.

The service charge estimated invoices for the year ahead are sent in April each year.  The actuals (where the actual costs incurred are adjusted after being calculated) are sent in September after the end of the financial year. A detailed breakdown of how the charges are allocated is included with the invoices.

Your service charge breakdown explained

To help you understand your invoice please see this image with explanations of the figures and what they represent. » Your service charge breakdown explained

What do I pay for?

The charges you have to pay depend on the services we provide to the building, the repairs we have to do, and the share stated in your lease.

The main charges are for:

  • Caretaking
  • Grounds maintenance
  • Estate security and support
  • Concierge
  • Block and Estate maintenance
  • Lift maintenance and Servicing
  • Door entry maintenance
  • TV aerials
  • Landlords electricity
  • Booster pumps
  • Insurance
  • Ground rent
  • Management costs
  • Major works – repairs, renewals and improvements

You may not get all these charges and there may be additional ones where the service is not common in all of our buildings. The charges you have to pay are shown on the invoice you receive.

Contact us

For a more detailed breakdown of the charges and any other enquiries about service charges please contact the Service Charges Team on

0800 840 4501 (free from landlines) or

0208 753 4500 (from mobiles)

Pay service charge online

Page last updated: 02/02/2015