Mental health

Mental health

Hammersmith & Fulham community services provide support for people with mental health needs in partnership with the West London Health NHS Trust.

We aim to help people live independently and where possible to manage their own mental health.

The help you are given depends on your needs at the time you make contact with your doctor or hospital. Some people may need a short stay in hospital, while others can continue to live at home, but may need support to do so. You may be offered drug treatments or therapies such as counselling or psychotherapy or a combination of both. You will be told why you are being given certain treatment and in most cases will be able to make choices about the type of help you receive.

Who is the service for?

The mental health service offers a specialist multi-disciplinary service for individuals over the age of 18 experiencing mental health problems which are of a sufficient severity or complexity to require specialist intervention.

Where can I get help?

Your first point of contact should be your own doctor. He or she may provide support themselves or they may refer you to the Mental Health Assessment Team which is part of the West London Mental Health NHS Trust (WLMHT).

What is the assessment team?

The assessment team is a secondary care service, primarily for individuals with severe and enduring mental health problems. It is expected that all referrals will wherever possible have been assessed first by their GP and, where appropriate, treatment in primary care will have been tried.

What the assessment team provides

The assessment team provides a walk-in service (previously known as the Emergency Psychiatric Service - EPS), this is an emergency assessment for individuals who

  • visit without an appointment or
  • are referred to by their GP or are referred via the approach the accident and emergency department, either during working hours or out of hours (OOH).

Mental Health Act assessments

A Mental Health Act assessment may need to be carried out to consider whether hospital admission may be required under the Mental Health Act 1983. These assessments are co-ordinated and undertaken by Approved Mental Health Professionals (AMHPs) who work with medical colleagues and other services. Mental Health Act assessments may be carried out on new referrals or existing service users.

What happens after the assessment?

The individual may be offered a specialist multi-disciplinary service if they have  severe and enduring or complex mental health problems. This definition includes the following: major mental disorder, such as schizophrenia, major depression or  any mental disorder where there is significant risk to self or others. 

The individual may be offered short term treatment from the assessment team or , for more complex mental health problems, a service from one of the two Recovery Teams which are in the north and south of the borough.

As well as existing service users, a Mental Health Act assessment may be carried out on new referrals.

Care Programme Approach and recovery teams

The Care Programme Approach is the system for assessing, planning and delivering care to service users of the West London Mental Health NHS Trust. 

The recovery teams working to the Care Programme Approach  will  allocate a  care coordinator  who will be the main point of contact for the service user, their carers or advocate.

They will have an up to date knowledge of the service user’s care needs and any issues of risk. They will coordinate the involvement of other professionals.

Recovery teams

Recovery teams are made up of different professionals: psychiatrists, social workers, community psychiatric nurses, support workers, psychologists and occupational therapists, who work with people with severe and enduring mental health problems. The teams cannot be accessed directly. Their services are only available to people referred to them once the person has been seen by the assessment team.

What support is offered by a recovery team?

  • help to manage any medication you are taking
  • help with social issues or practical problems relating to your mental health problems
  • individual and group therapies, including alternative therapies
  • practical aids and support to cope at home
  • support to access daytime activities

There are two recovery teams in the borough. You will be referred to the recovery team closest to where you live.

Support groups

If you want more information on the services available locally, or would like to speak to someone other than the professionals providing your care, you should ask about user groups in your area. These are groups of current and former users of mental health services that can provide you with support. Your doctor or H&F Mind should be able to put you in touch with these groups. 

Hammersmith and Fulham Mind 
309 Lillie Road, Fulham, London SW6 7LL 
Tel: 020 7471 0580, Fax: 020 7381 5600

Out of hours

If you need help in an emergency or assistance outside office hours, you should telephone the social services emergency team on 020 8748 8588 or ask for help from your local hospital accident and emergency department. (For Charing Cross hospital telephone 020 8846 1234)

Mental Health Services for adults in the borough

The following lists mental health services for adults in the borough.  For full descriptions of each service search for ‘services’ on our partner’s website

  • Assessment team
  • Recovery team North
  • Recovery team South
  • Alzheimer's drug treatment service (Hammersmith & Fulham)
  • Dementia 
  • Assertive outreach team (IMPACT) (Hammersmith & Fulham)
  • Clinical psychology (Hammersmith & Fulham)
  • Older people's mental health service
  • Crisis resolution team (Hammersmith & Fulham)
  • Day hospital (Hammersmith & Fulham Older People's service)
  • Early Intervention in Psychosis FIRST (pdf) (Hammersmith & Fulham)
  • Ellerslie Road Day Centre (Hammersmith & Fulham)
  • Emergency duty team (Hammersmith & Fulham)
  • Intake team
  • Memory Clinic (Hammersmith & Fulham)
  • Primary and secondary care psychological therapies service (Hammersmith & Fulham)
  • Psychotherapy department (Hammersmith & Fulham)

West London Mental Health NHS Trust

Code of practice


Mental Health Assessment Team
The Claybrook Centre 
37 Claybrook Road 
London W6 8LN 
Tel: 020 7386 1271
Fax: 020 7386 1267

Recovery Team North
Tel: 020 8483 1750
Fax: 020 8483 1788

Recovery Team South
Tel: 020 7386 1275
Fax: 020 7386 1266

Older People Mental Health
Tel: 020 8483 2525
Fax: 020 8483 2575

Mental Health Management Offices
Tel: 020 7386 1335

Complaints Manager
West London Mental Health Trust
Uxbridge Road
Tel: 020 8354 8174

Customer feedback team
Tri-borough Adult Social Care
4th Floor, 77 Glenthorne Road
Hammersmith, London W6 0LJ
Tel: 0800 587 0072, 020 8753 5339