Adult carers
H&F Carers Helpline
Ground floor,
145 - 155 King Street
Hammersmith, London W6 9XY
Tel: 0208 753 4616, Freephone 0800 996 1754, Fax 020 8753 5880
Open Monday to Friday, 9.30am - 4.30pm.
Carer support services
We support our carers:
In Hammersmith & Fulham we recognise the major role played by carers in supporting people in the community who are frail, ill or disabled.
- We believe that carers should have equal access to services that take full regard of age, gender, disability, race, culture, sexuality, faith and class.
- We recognise the importance of consulting with carers and believe that the services we develop should be guided by that consultation.
- We believe in the carer’s right to be supported so that they can continue to care for as long as they wish.
- We aim to provide services to carers that are seamless, flexible and responsive.
- We recognise the importance of all agencies working together to plan and develop services for and with carers.
- We recognise carers as individuals who are entitled to an assessment of their own needs and we will support carers to maintain and develop the independence of the person for whom they care.
How we can help you
If you care for someone living in Hammersmith & Fulham we can help you access advice, information and support through the following:
Customer information advisor – is employed by the council and work in H&F Advice. They are your first point of contact and they manage both the dedicated telephone help line and email address.
They have a good knowledge of carers’ rights and services and where to get more specialist help if it is needed.
Carers’ support worker- runs the support groups and the drop in information and advice groups. They are also employed by the council and have a good knowledge of carers’ rights and services.
Health trainers – Health trainers are employed by Mytime Active. In their caring role, health trainers are skilled at helping people develop techniques to support their own health and well-being. Health trainers can support carers to gain a balance in their lifestyle from improving eating habits to increasing exercise, learning to relax or managing time.
Social workers are also available to undertake a full assessment of your needs if you need regular support such as respite. They can also assist you to apply for one-off small grants to help you with your caring duties and to set up an emergency care plan.
Carers’ support groups
Meet are held weekly at locations across the borough. These informal groups give carers a chance to meet other people in similar situations, to talk about their experiences and alleviate some of the isolation felt by many carers. You do not need to make an appointment to attend and you can turn up on the day. Newcomers are welcome.
The following lists details of carers’ support groups into the north, centre and south of the borough. You can telephone them to confirm details.
Monday
10.00am-12.00pm
Old Oak Community Centre
76 Braybrook Street
London W12 OAP
Bus: 7, 72, 283, 70, 272
Tube: East Acton
12.30pm-2.30pm
Irish Cultural Centre
Blacks Road,
Hammersmith, London W6 9DT
2.30pm-2.30pm
Tube: Hammersmith
3.30-5.00pm
St Matthews Church
(Corner of Rosebury Road and
Wandsworth Bridge Road)
Wandsworth Bridge Road
Fulham, London SW6 2TZ
Bus: 295
Tuesday
2.00-3.30pm
White City Community Centre
1 India Way, White City Estate
London W12 7QT
Bus: 95, 228 and 283
Wednesday
10.30am-12.30pm
Percy Barton House
33-35 Dawes Road,
Fulham, London SW6 7DT
Bus: 14, 28,211,295,391,414 and 424
Tube: Fulham Broadway
2.00-4.00pm
Irish Cultural Centre
Blacks Road,
Hammersmith, London W6 9DT
Tube: Hammersmith
Thursday
10.00am-12.00pm
St Stephen’s Church Hall
Corner of Uxbridge Road &
Coverdale Road,
Shepherds Bush, London W12 8JJ
Bus: 283,260,607
Tube: Shepherds Bush Market Station
Drop-in service
There are weekly drop-in services,here you can get one to one information and advice, one in the north and one in the south of the borough. No appointment is necessary.
Tuesday
12.30pm-4.30pm
Grove Neighbourhood Centre
7 Bradmore Park Road,
Hammersmith, London, W6 0DT
Bus: 27, 94, 190, 237,266,267,391 and H91
Tube: Ravenscourt Park
Thursday
2.00-4.00pm
Springvale Tenants Hall
Blythe Road (behind Thackeray Court)
Springvale Estate,
West Kensington, London W14 ABB
Buses: 9, 10, 27, 28
Overland Train:Kensington Olympia
Friday
10.00am-2.00pm
Age Concern
105 Greyhound Road
London W6 8NT
Bus:190,211,220, 295
Tube: Fulham Broadway
Support group for carers of people with learning disabilities
This group meets twice monthly.
First Tuesday of the month 11.00am-1.00pm
These are informal sessions with an invited speaker
H&F Mencap Stamford Brook Centre
14-16 Stamford Brook Avenue, Stamford Brook
London W6 0YD
Tel: 020 8748 5168
Bus: 94, 237 and 272
Tube: Stamford Brook
Last Tuesday of the month 11.00am-1.00pm
These are informal peer support sessions
H&F Mencap Stamford Brook Centre
14-16 Stamford Brook Avenue, Stamford Brook
London W6 0YD
Tel: 020 8748 5168
Bus: 94, 237 and 272
Tube: Stamford Brook
Support for carers of people with substance misuse issues
This support group meets twice weekly.
Wednesday 11.00am-12.30pm
Relative Connections Family Therapy Centre
Unit 51-31 Elkstone Road
North Kensington
London W10 5NT
Tel: 020 8960 0880
Bus: 23, 28, 31 and 328
Tube: Westbourne Park
Thursday 11.00am-12.30pm
Relative Connections
Askham Family Centre
Flat 1, 1 Askham Road
Shepherds Bush
London W12 ONW
Tel: 020 8749 6936
Bus: 207, 228, 260, 266 and 272
Support for carers of people with mental health needs
This support group meets twice monthly.
Second Thursday of the month 12.30pm-2.30pm
H&F Mind
62 Blythe Road
Hammersmith, London W14 0HP
Tel: 020 7602 2336
Bus: 72, 220, 283 and 295
Overland train: Kensington Olympia
Last Thursday of the month 5.30pm-7.30pm
H&F Mind
62 Blythe Road
Hammersmith, London, W14 0HP
Tel: 020 7602 2336
Bus: 72, 220, 283 and 295
Overland train: Kensington Olympia
Alternative therapies
You will be able to buy these using a carers’ grant.
Young carer support services
For more information about all of these services, contact H&F Carers helpline (details below).
Health trainer service for carers
Our health trainer service can offer one to one support to carers in Hammersmith and Fulham. They support carers with their physical and emotional wellbeing. Health trainers can help you to improve your diet, quit smoking, increase physical activity, learn to relax and help you access local services. For more information, please call 020 8740 2000 x211 or email healthtrainer.info@mytimehealth.co.uk or visit www.personalhealthtrainer.org.uk
Counselling
It can be helpful to talk things over with someone outside of your family and friends.
To access counselling services, please call Back On Track on 0300 123 1156 or visit www.backontrack.nhs.uk.
The service will arrange a convenient time for you to have a confidential telephone conversation with one of their therapists. During this call the therapist will ask you about yourself and your difficulties and will also ask you to complete some questionnaires to help decide what the best treatment for you is.
The trained therapists can help you:
- Understand why you feel as you do
- Support you through difficult times in your life
- Find out what you would like to change
- Learn new ways of coping
- Help you to accept and adjust to life changes and difficulties
If you would like more discussion about the service before you refer, please call the main number and choose option 1. You will be able to speak to a therapist from the service and ask any questions you may have.
Advocacy
If you require advocacy, as a first point of contact, call the Adults Advocacy Service. This service exists to support adults, their family or carers who may be entitled to or are receiving Adult Social Care. HAFAD (Hammersmith and Fulham Action for Disability) provides the service and it is available to those who live in or use services of Hammersmith and Fulham Borough Council.
You can refer yourself or a professional can refer you. A referral form can be completed over the telephone or sent to you by e-mail, fax or post.
Tel:: 020 7471 8510 x 130
Fax: 020 7610 9786
Email: advocacy@hafad.org.uk
If you require more specialist advocacy or would like any part of this web page interpreted into your own language or produced in Braille, please telephone the H&F Carers Helpline, detailed below.
H&F Carer Helpline
020 8753 4616, Freephone 0800 996 1754, Fax 020 8753 5880
Open Monday to Friday, 9.30am - 4.30pm.
The helpline is your first point of contact if you need any information or advice about being a carer. You should also telephone this number if you want to apply for a one off carers’ small grant (in most instances carers’ small grant applications can be done by telephone) or be referred for a full carers’ assessment to access regular packages of care such as respite breaks.
You can also contact us by emailing us at carersupport@lbhf.gov.uk and we will respond within two working days.
Comments
We always welcome comments, suggestions or feedback from our carers, which can be sent to:
Senior Commissioning Manager – Carers
77 Glenthorne Road
Hammersmith, London W6 0LJ
Email: carersupport@lbhf.gov.uk or youngcarersupport@lbhf.gov.uk
Fax: 020 8753 5880
Backgound information
The council provides the carers support service for adults and young people. Read more about the background Carers letter from Cllr Carlebach August 2010
Related LBHF publications and links
Carers' Strategy 2005-10 (pdf)
External websites
Page last updated: 08/02/2012
