Home care service
Home care provides support and assistance, enabling you to continue living at home as independently as possible.
Home care is also an important service when leaving hospital, where you may be in need of short term focussed help until you get back on your feet.
See Reablement service for information about short term focussed help.
You may be able to get help with:
- personal care, such as washing and getting dressed
- laundry, housework or shopping
- collecting your pension or going to pay bills and rent
- emptying your commode
When is the service available?
The home care service operates every day of the year.
How can I get home care services?
Before we can arrange services for you, you will need to have an assessment. An assessment involves both you and a trained member of our staff. Together we will discuss your needs and how you manage daily living tasks at home. Your situation is then considered to work out which services may help you and how you can help yourself.
Let us know that you would like an assessment - call H&F Advice on 0845 313 3935
If I qualify for a service what will happen next?
After your assessment you will be advised of the services are available to you. A support or service plan is developed and agreed with you. This plan sets out in detail the services you will receive. You will be given a copy of this.
Will I have to pay?
We will ask you to complete a financial assessment form to enable us to work out if you do or do not qualify for a free service and if not how much to charge you. Please read the appropriate guide below for completing the editable e-form online.
» Home care charging guide (pdf 37kB)
» Home care charging scheme - full version (pdf 98kb) April 2011 edition
» Home care charging guide - easy read version (pdf 7.9mb)
The e-forms
» Home care charging financial assessment form (pdf)
» Home care charging disability related financial assessment form (pdf)
What if I do not qualify for home care services?
If you do not qualify for a service, we will always try to put you in touch with other organisations who might be able to help.
How do I find out more?
A referral to the home care service can be made by you, a friend or relative, a voluntary organisation, the hospital or your GP.
See H&F Advice for more information including contact details.
Find out about Paying for long term care in England
Leaflets of related services and information
| Opening hours: |
H&F Advice is open 9am to 5pm Monday to Friday |
| h&f advice | 0845 313 3935 |
| Address: | 145 - 155 King Street Hammersmith W6 9XY |
Page last updated: 07/12/2011
