Household waste collection covers domestic waste, recycling and bulky items.
Bins and rubbish collection for street level properties
Check your rubbish and recycling collection day by entering your postcode in the where's your nearest search.
If you live in a house, a small block of flats or a flat above a shop you will have your rubbish and recycling collected from outside your home. We collect your rubbish and recycling on the same day, using a one pass collection vehicle. The vehicle has two compartments to keep the rubbish and recycling separate.
Please help us to keep your streets clean
Do your bit by:
- putting your refuse in your front garden or outside your property where it is clearly visible between the times listed below
- having your refuse available for collection either after 9pm on the evening before your collection day, or before 6.00am on your collection day
- not putting loose items out for collection. Please put waste in strong refuse sacks rather than flimsy carrier bags or kitchen liners. Refuse sacks can be put out for collection by themselves or in a dustbin - we recommend the use of normal 90 litre dustbins. The maximum capacity bin we can collect from street level properties is a 140 litre wheelie bin. This is because our one pass collection vehicles are not equipped to empty bins mechanically and the bins are too large to be manually emptied into the vehicle.
We will write to households that do not follow the procedure above, to let them know how to put their waste out for collection. If problems continue we reserve the right to cease collections.
Please do not put loose waste in your dustbin; it can make it harder for you to keep clean and to wash out.
If we have missed a collection, you can report it using our online form and the bags will be collected within 24 hours.
Report a missed collection online
Council estates, flats and mansion blocks
If you live on an estate or in a flat or mansion block, it is likely that you will be provided with communal refuse bins.
Please contact the Cleaner Greener hotline on 020 8753 1100.
9am to 5pm Mon - Fri
Page last updated: 16/01/2014