Environmental protection out of hours support
What are the hours of operation?
The environmental protection team provide a service during these hours:
- Monday – Wednesday 8am to 3am
- Thursday – Friday 8am to 5am
- Saturday - Sunday 12 noon to 5am
call:-
- during office hours - 020 8753 1081 - Monday to Friday 9am to 5.30pm
- outside office hours - 020 8748 8588 - during our service hours, see above.
We respond to over 4,500 complaints a year concerning noise and nuisance.
We aim to respond to 95% of calls within 60 minutes and 88% of calls within 45 minutes.
We also comment on planning and licensing applications in relation to pollution matters.
Furthermore we carry out monitoring and inspection in the following service areas:-
We carry out inspections of ‘low risk’ food businesses in the borough to ensure conditions are satisfactory and that food sold to the public is safe and properly described on its label.
We also investigate complaints relating to Food Safety matters, when there is an imminent risk to consumers, and reports of food poisoning and other notifications of infectious diseases, when there is an imminent risk to the public.
We investigate reports of accidents at work that involve staff or the general public, when there is an imminent danger, and complaints relating to health and safety matters, when there is an imminent risk to employees or public.
We undertake routine monitoring and inspection of licensed premises in the borough.
You can write to:-
Public Protection & Safety Division
5th Floor Hammersmith Town Hall Extension
King Street
W6 9JU
Page last updated: 28/06/2010
