Complaints - adult social care
Making a complaint about adult social care or thanking them for their help
Your views are important to us. We are committed to providing high quality services for local people. If you are receiving social care services, perhaps because of a disability or physical frailty, you may depend a great deal on our help. That is why we want to offer the right services and encourage people to ask for our help.
We think we get it right most of the time. However, there are times when things go wrong. If this happens, we want to hear about it so that we can put things right. You have a right to complain, and your complaints can help improve services for everyone.
If you make a complaint about a social care service, it will not have a negative effect on the service you are already receiving, or those you may be applying for.
If you are not happy with the service you have received, or the way you have been treated you should first talk to a member of the team providing the service. They will look into your concerns and try to put them right. If you are still not satisfied you can take your complaint to:
Customer Care Unit
Cambridge House
100 Cambridge Grove
Hammersmith W6 0LE
020 8753 5101
csdcomps@lbhf.gov.uk
This is also the address to contact if you would like to tell us about a service that has been particularly helpful or to thank an individual member of staff for their support.
View our leaflet How to complain 2009
Page last updated: 08/12/2009