Complaints contacts in each department

Where to send your complaint

If you have already complained to the person providing the service and you are still not satisfied, send your complaints form to one of the officers below. The main services they cover are also listed below. You can also contact them to get more information about making a complaint. 

Education 

Schools  Libraries   
Adult education 
Education benefits 
Play service  
Youth clubs
School meals  
Leisure and sports centres Home to school travel

Head of Information and External Relations, Cambridge House, Cambridge Grove, London W6.
Phone: 020 8753 3020 

Environment 

Building control  
Public conveniences  
Street lighting
Controlled parking  
Recycling   
Street markets
Environmental health Refuse collection  
Trading standards
Parks    
Road maintenance
Planning   Street cleaning

Complaints Officer, Environment Services Department, Hammersmith Town Hall Extension, King Street, Hammersmith W6 9JU. 
Phone: 020 8748 3020 Extension 3953 

Housing 

Caretaking         
Housing and council tax benefits  
Service charges
Help for private tenants  
Improvement grants       
Sheltered housing
Housing repairs         
Lettings         
Tenant management 
Homelessness                   
Right to Buy

Complaints Officer, 5th floor,
Riverview House, Beavor Lane, London W6 9AR
Phone 020 8748 3020 Extension 4024
 

Social Services 

Childminders   
Lunch clubs   
Occupational therapy
Day nurseries   
Meals on wheels  
Social work
Fostering and adoption 
Home helps and home care 
Day centres   
Residential care

Complaints Procedure and Monitoring Officer, Inspection Unit, 181 King Street, Hammersmith W6 9JT.
Phone: 020 8600 4811 Extension 5101. 

Other Services 

Local Taxation Division 

Head of Local Taxation Division
2nd floor, Hammersmith Town Hall Extension 
King Street, Hammersmith W6 9JU. 
Phone: 020 8600 4712 Extension 1544. 

Other financial services (including business rates)

Human resources
Valuation services 

Support Services Manager 
2nd floor, Hammersmith Town Hall Extension 
King Street, Hammersmith W6 9JU.
Phone: 020 8748 3020 Extension 1580. 

Committee services
Council switchboard
Electoral registration
Hall Lettings
Legal services and contract unit
Publicity and Information
Rent officer Service
Registrars

Policy and Co-ordination Officer
Hammersmith Town Hall, King Street, Hammersmith W6 9JU.
Phone: 020 8600 4774 Extension 2153

Managing Director 

PEO to Chief Executive for Hammersmith & Fulham Council
Room 139, 1 st Floor, Hammersmith Town Hall, King Street, Hammersmith W6 9JU.
Extension 2001