Complaints - advocacy
If you are unhappy with the way the Council has dealt with your complaint you can ask the advice of the Local Government Ombudsman. The Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax.
Local Government Ombudsman
PO Box 4771
Tel: 0300 061 0614 or 0845 602 1983
Fax: 024 7682 0001
Text ‘call back’ to 0762 480 4299
The Local Government Ombudsman has a leaflet called 'How to complain to the Local Government Ombudsman'. You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's website. Visit the website at www.lgo.org.uk
If you have an enquiry about the Local Government Ombudsman's service you can telephone their Adviceline on 0845 602 1983
Recent Ombudsman's reports
» 13 Jan 2010 - Ref 09001262 (pdf, 502KB)
If you feel you have been discriminated against because of your race or sex, the Commission for Racial Equality (020 7828 7022) or the Equal Opportunity Commission (0161 833 9244) can help.
Page last updated: 22/03/2011