National Consumer Week 2015 – New Consumer Rights
National Consumer Week 2015 runs from 2nd to 6th November 2015 and trading standards are holding two events where they will be on hand to speak to you about the new rights. Find out more
Trading standards news
Advice to letting and property management agencies
There have been some changes that affect lettings agencies or property management businesses.
Find out more about:
In some cases failure to comply can attract a penalty of £5,000
The government have produced a model tenancy agreement for a shorthold assured tenancy.
Scams, don’t get caught out!
Scams affect businesses and consumers
Environmental health customer satisfaction survey
If you would like to comment about the service that you have received from the environmental and trading standards team please complete our quick survey (opens new window) and help us improve.
Consumer advice and complaints
The Citizens Advice Bureau can advise you about your rights both before and after buying goods or services.
If you want to make a complaint you can do so on line or you can call 03454 04 05 06 or text phone 18001 03454 04 05 06.
If the matter is a criminal issue that trading standards can look into they will refer it to the correct authority. They also maintain a national database which highlights frequently complained about traders
Business advice is available via Business Companion, see www.businesscompanion.info. You will find both quick and in-depth guides, suitable for the level of knowledge you need.
If your business is based in Hammersmith & Fulham and you still need further guidance please email us on firstname.lastname@example.org, or call on 020 8753 1081
Trading Standards, PO Box 66532, London, W8 9GL
If you need to see someone face to face please call for an appointment on 020 8753 1081