Trading standards
Environmental Health Customer Satisfaction Survey Oct 2012
We aim to meet your needs. If you would like to comment about the service that you have received from the Environmental Health and Trading Standards team please complete our quick survey (opens new window) and help our continuous improvement.
Our postal address
Trading Standards
Public Protection and Safety Division
Hammersmith Town Hall Extension
King Street, Hammersmith
London W6 9JU
Tel: 020 8753 1081
Fax: 020 8753 3922
Directions: Ravenscourt Park (District Line). Turn left out of the station and left into King Street.
Accessibility: There is a lift to the third floor reception.
Advice for consumers
Make a complaint online to Citizens Advice Bureau (opens new window)
Or contact Citizens Advice Bureau on 08454 04 05 06
If you do not live or work in the borough, or you are not complaining about a Hammersmith & Fulham based business, contact your local trading standards department or visit the Trading Standards Institute (TSI) website (opens new window) for the address of your local trading standards office.
Advice to traders
Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 0208 753 1081 to log your enquiry (8am to 8pm Monday – Friday). Our contact centre is open to visitors from 9am to 5pm on weekdays, please see h&f Direct for more information. You can also email us directly at: trading_standards@lbhf.gov.uk or fax us on 0208 753 3922.
Trading standards' work is largely determined by statute and the Divisional Enforcement Policy (pdf) which determines how legislation is interpreted and enforced.
Buy With Confidence scheme
The Buy with Confidence scheme brings together a list of local gardeners, plumbers, builders and many other types of businesses, which have been individually checked for trustworthiness and compliance with consumer protection laws. Trading Standards Officers visit and vet every applicant and only if they pass stringent checks are they accepted onto the scheme and can they display the Buy with Confidence logo.
To get details of firms you can trust or to apply to be a member you can visit the interactive webite at www.buywithconfidence.gov.uk (opens new window) or call 08454 04 05 06 and remember to look at for the Buy with Confidence logo below to identify scheme members.
Making a complaint or enquiry
For advice on making a complaint or enquiry please see the Advice to consumers or the Advice to traders pages.
Training opportunities for businesses
Help your business or organisation stay on the right side of the law - find out about public health training courses on offer.
