Trading standards

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About us

Trading standards

Scams, don’t get caught out!

Take the Citizen’s Advice scams awareness quiz to see how much you know about scams.

Read the Little Book of BIG Scams (pdf) and see our press release about scams.

Business scam to watch out for (pdf)  |  Consumer scams to watch out for (pdf)

Environmental Health Customer Satisfaction Survey

We aim to meet your needs. If you would like to comment about the service that you have received from the Environmental Health and Trading Standards team please complete our quick survey (opens new window) and help our continuous improvement.

Our postal address

Trading Standards
Public Protection and Safety Division
Hammersmith Town Hall Extension
King Street, Hammersmith
London W6 9JU

Tel: 020 8753 1081
Fax:  020 8753 3922

Directions: Ravenscourt Park (District Line). Turn left out of the station and left into King Street.
Accessibility: There is a lift to the third floor reception.


Advice for consumers

Citizens Advice Bureau LogoMake a complaint online to Citizens Advice Bureau (opens new window)

Or contact Citizens Advice Bureau on 08454 04 05 06

If you do not live or work in the borough, or you are not complaining about a Hammersmith & Fulham based business, contact your local trading standards department or visit the Trading Standards Institute (TSI) website (opens new window) for the address of your local trading standards office.

Advice to traders

Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 0208 753 1081 to log your enquiry (9am to 5pm Monday – Friday). Our contact centre is open to visitors from 9am to 5pm on weekdays, please see h&f Direct for more information. You can also email us directly at: or fax us on 0208 753 3922. 

Trading standards' work is largely determined by statute and the Divisional Enforcement Policy (pdf) which determines how legislation is interpreted and enforced.

Advice to letting and property management agencies

There have been some new initiatives, recently, in the field of lettings and property management. Some relate to changes in the law and others to new guidance issued by government departments. Find out more:
» Advice to letting and property management agencies

Making a complaint or enquiry

For advice on making a complaint or enquiry please see the Advice to consumers or the Advice to traders pages.

Training opportunities for businesses

Help your business or organisation stay on the right side of the law - find out about public health training courses on offer.