Shopping on the web
## NEWS UPDATE - December 2011 ##
Not so cheap for consumers
Check for hidden costs when ordering goods from outside the EU. They might look cheap at first but have you thought that you may have to pay for customs duty, excise duty or import VAT on these goods, depending on their value and contents. A handling fee is automatically imposed by postal operators if they pay any duty on your behalf (for example Royal Mail charges £8 for this). You can contact HMRC or go to the Consumer Focus website for more information.
Please go to the Consumer Advice page for internet shopping guidance.
### NEWS UPDATE – December 2011 ###
Dealing with customer returns
Is your retail business now dealing with Cyber Monday and Black Friday returns? Make sure your staff are clued up with the law. Check out the Office of Fair Trading’s website for their quick training quiz.
Please go to the Business Advice page for internet trading guidance.
