Are you an informed consumer?
Details on our Trading Standards service and how it can help you.
Trading Standards is part of the Public Protection and Safety Division. The Service exists to ensure compliance with a wide range of UK and European legislation. It aims to ensure a fair and safe trading environment for consumers and honest businesses by:-
- Being accessible, responsive and innovative
- Dealing effectively and fairly with non-compliance
- Informing, educating, monitoring and advising; and
- A commitment to service excellence
The service recognises the central role that buying and selling goods and services takes in everyday life. Informed consumers benefit from making the right choices and informed businesses prosper, to the benefit of the local community. The service is committed to encouraging good practice and preventing non-compliance by offering advice and information to both consumers and business.
If you live or work in the borough and have bought faulty goods, received unsatisfactory service or are concerned about trading practices or promotions we can advise on your legal rights and how best to resolve your problem. We regret that we are not able to speak or write letters to the trader on your behalf.
If you do not live or work in the borough and are not complaining about a Hammersmith & Fulham based business, contact your local trading standards department or visit the Trading Standards Institute (TSI) website for the address of your local trading standards office.
Much of the work of the team is determined by statute and the Divisional Enforcement Policy lays down how legislation is interpreted and enforced.
Making a Complaint or Enquiry.
For advice on making a complaint or enquiry please see the Advice to Consumers or the Business Advice pages.
Our postal address is:
Trading Standards
Public Protection and Safety Division
London Borough of Hammersmith & Fulham
5th Floor Town Hall Extension
King Street
Hammersmith
London W6 9JU
Tel: 020 8753 1081
Fax: 020 8753 3922
email: trading_standards@lbhf.gov.uk
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Other useful information.
What are my rights when I buy goods?
What are my rights when I buy a service?
Complaints and enquiries.
Hammersmith & Fulham Trading Standards offer a free and confidential advice service to residents and businesses within the borough.
Information for Consumers.
Consumers can make a complaint and get consumer advice by phoning Consumer Direct on 08454 04 05 06 where they can speak to an advisor. Their opening hours are:
Monday to Friday 8.00am to 6.30pm
Saturday 9.00am to 1.00pm
Closed on bank holidays and public holidays.
Alternatively you can make a complaint online to Consumer Direct at: http://www.consumerdirect.gov.uk/complaints.shtml
For further information go to the Consumer Direct website at http://www.consumerdirect.gov.uk
Information for Businesses.
Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 020 8753 1081 to log your enquiry. Our contact centre is open 8:00am to 8:00pm Monday – Friday, and 9:00am to 1:00pm Saturday.
You can also email us directly at: trading_standards@lbhf.gov.uk or fax us on 0208 753 3922.
Alternatively you can obtain initial guidance from the following websites through their business links:
Trading Standards Institute: http://www.tradingstandards.gov.uk/
Ask Cedric: http://www.askcedric.org.uk/
Please note that these external websites are not controlled by us and may not contain up-to-date information.
Where is the small claims court?
The address of the local County Court is:
43 North End Road
London
W14 8SZ
Tel: 020 7602 8444
If you are thinking of making a claim, you could download the necessary forms and advice notes from the Court Service website. You will need forms N1 and N1A together with advice leaflets Ex301 and Ex302.
