Advice to Traders
Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 0208 753 1081 to log your enquiry. Our contact centre is open 8:00am to 8:00pm Monday – Friday, and 9:00am to 1:00pm Saturday.
You can also email us directly at: trading_standards@lbhf.gov.uk or fax us on 0208 753 3922.
If you have contacted us or used our services, we would appreciate your feedback on the email address above.
Trading Standards business satisfaction survey
Our online satisfaction survey has now closed. View the report.
Please find relevant guidance on our other web-pages to help you understand the specific laws. Alternatively you can obtain more guidance from the following websites through their business links:
Trading Standards Institute: http://www.tradingstandards.gov.uk/
Ask Cedric: http://www.askcedric.org.uk/.
Please note that these external websites are not controlled by us and may not contain up-to-date information.
Raising the Age of Sale of Tobacco
From Monday 1st October 2007 it will be illegal for retailers to sell tobacco products to anyone under the age of 18 (an increase from 16) in England and Wales. For more information on the changes to the legislation click here
Buy With Confidence Scheme
The Buy with Confidence scheme brings together a list of local gardeners, plumbers, builders and many other types of businesses, which have been individually checked for trustworthiness and compliance with consumer protection laws. Trading Standards Officers visit and vet every applicant and only if they pass stringent checks are they accepted onto the scheme and can they display the Buy with Confidence logo.
To get details of firms you can trust or to apply to be a member you can visit the inter\active website at www.buywithconfidence.gov.uk or call 08454 04 05 06 and remember to look out for the Buy with Confidence logo below to identify scheme members.
