Advice to consumers - making a complaint or enquiry
Christmas clothing doesn’t fit or not your colour? – Your rights when returning items
Returning unwanted clothes and shoes received as Christmas presents? Watch this Clothing Returns Advice video from the Office of Fair Trading to find out your rights. The Trading Standards Institute have a useful article on your shopping rights.
Consumers can make a complaint and get consumer advice by phoning Consumer Direct on 08454 04 05 06.
Christmas Advent Calender - Do you know?
Increase your awareness of Trading Standards impact on your daily lives check out the Christmas Advent Calendar available now on the Trading Standards Institute's website.
Trading Standards wish everyone a safe, fun and happy Christmas!
Going to Europe on a shopping trip?
Did you know that if you buy something that has a fault with it now and you want to sort it out but frankly the language barrier may be an issue for you, well the European Consumer Centre could help you out. They have a network of advisors ready to help you across the Member States of the European Union. The UK European Consumer Centre have a team dedicated to helping UK consumers with redress on cross-border disputes.
Like shopping Online? How safe is your purchase?
Visit Howard on the Uk European Consumer Centre website
The European Consumer Centre have developed a useful friend to a online consumer. Howard can help you make an informed decision on whether to make a purchase from a website. Howard cannot guarantee that a website is trustworthy. Nor can he offer a guarantee of service or quality. But he will help you make an informed decision before buying. For further information click on the Howard banner above which will take you to the external site.
Hammersmith and Fulham Trading Standards offers a confidential advice service to residents or workers within the borough.
Consumers can make a complaint and get consumer advice by phoning Consumer Direct on 08454 04 05 06 where they can speak to an advisor. Their opening hours are:
Monday to Friday 8am to 6.30pm
Closed on bank holidays and public holidays.
Alternatively you can make a complaint online to Consumer Direct at:
www.consumerdirect.gov.uk/contact#sendemail
For further information go to the Consumer Direct website at www.consumerdirect.gov.uk.
Should you wish to contact us by post our address details are given in the Trading Standards homepage. You can also send us a fax on 0208 753 3922.
Please be advised that you may be directed to contact Consumer Direct if you are a consumer making an initial enquiry or complaint.
Buy With Confidence Scheme
The Buy with Confidence scheme is an initiative by Trading Standards to help businesses comply with the law, while improving consumer protection through a partnership approach. It is open to any business with premises within Hammersmith & Fulham providing they meet the criteria. For further information go to the Buy With Confidence website at www.buywithconfidence.gov.uk
