Trading standards
Environment Services reception have moved to the 1st floor of Hammersmith Town Hall Extension, King Street, W6 9JU.
Our postal address
Trading Standards
Public Protection and Safety Division
Hammersmith Town Hall Extension
King Street, Hammersmith
London W6 9JU
Tel: 0208 753 1081
Fax: 0208 753 3922
Directions: Ravenscourt Park (District Line). Turn left out of the station and left into King Street.
Accessibility: There is a lift to the third floor reception.
Advice for consumers
Make a complaint online to Consumer Direct at: http://www.consumerdirect.gov.uk/contact (opens new window)
Or contact Consumer Direct on 08454 04 05 06
Or visit the website: http://www.consumerdirect.gov.uk (opens new window)
If you do not live or work in the borough, or you are not complaining about a Hammersmith & Fulham based business, contact your local trading standards department or visit the Trading Standards Institute (TSI) website (opens new window) for the address of your local trading standards office.
Advice to traders
» Swine flu information for businesses (pdf)
This NHS booklet explains how businesses can help reduce the spread of flu.
Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 0208 753 1081 to log your enquiry (8am to 8pm Monday – Friday). Our contact centre is open to visitors from 9am to 5pm on weekdays, please see h&f Direct for more information. You can also email us directly at: trading_standards@lbhf.gov.uk or fax us on 0208 753 3922.
Trading standards' work is largely determined by statute and the Divisional Enforcement Policy lays down how legislation is interpreted and enforced.
Buy With Confidence scheme
The Buy with Confidence scheme brings together a list of local gardeners, plumbers, builders and many other types of businesses, which have been individually checked for trustworthiness and compliance with consumer protection laws. Trading Standards Officers visit and vet every applicant and only if they pass stringent checks are they accepted onto the scheme and can they display the Buy with Confidence logo.
To get details of firms you can trust or to apply to be a member you can visit the interactive webite at http://www.buywithconfidence.gov.uk (opens new window) or call 08454 04 05 06 and remember to look at for the Buy with Confidence logo below to identify scheme members.
