Trading standards
We are here to ensure a fair and safe trading environment for consumers and honest businesses. If you live or work in the borough and have bought faulty goods, received unsatisfactory service or are concerned about trading practices or promotions, we can advise on your legal rights and how best to resolve your problem. We regret that we are not able to speak or write letters to the trader on your behalf.
Our postal address
Trading Standards
Public Protection and Safety Division
Hammersmith Town Hall Extension
King Street
Hammersmith
London W6 9JU
Tel: 0208 753 1081
Fax: 0208 753 3922
email: trading_standards@lbhf.gov.uk
Directions: Ravenscourt Park (District Line). Turn left out of the station and left into King Street.
Accessibility: There is a lift to the third floor reception.
» Click here to see a map (pdf) showing the Town Hall
We need your feedback - Have you had dealings with Trading Standards recently? Help us improve our service to you by completing this online questionnaire (opens new window).
Advice for consumers
Make a complaint online to Consumer Direct at: http://www.consumerdirect.gov.uk/contact (opens new window)
Or contact Consumer Direct on 08454 04 05 06
Or visit the website: http://www.consumerdirect.gov.uk (opens new window)
If you do not live or work in the borough, or you are not complaining about a Hammersmith & Fulham based business, contact your local trading standards department or visit the Trading Standards Institute (TSI) website (opens new window) for the address of your local trading standards office.
Advice to traders
Businesses may contact Trading Standards directly for enquiries and advice on compliance with the law. Phone us on 0208 753 1081 to log your enquiry. Our contact centre is open 8:00am to 8:00pm Monday – Friday, and 9:00am to 1:00pm Saturday. You can also email us directly at: trading_standards@lbhf.gov.uk or fax us on 0208 753 3922.
Trading standards' work is largely determined by statute and the Divisional Enforcement Policy lays down how legislation is interpreted and enforced.
Buy With Confidence scheme
The Buy with Confidence scheme brings together a list of local gardeners, plumbers, builders and many other types of businesses, which have been individually checked for trustworthiness and compliance with consumer protection laws. Trading Standards Officers visit and vet every applicant and only if they pass stringent checks are they accepted onto the scheme and can they display the Buy with Confidence logo.
To get details of firms you can trust or to apply to be a member you can visit the interactive webite at http://www.buywithconfidence.gov.uk (opens new window) or call 08454 04 05 06 and remember to look at for the Buy with Confidence logo below to identify scheme members.
