Housing Performance Management
We monitor the performance of housing services, including Housing Management Services, to see where we are doing well and which areas need to improve. We do this by collecting performance indicators (PIs) for each service. Examples of our performance indicators:
- level of rent arrears as proportion of rent due;
- length of time to relet empty houses;
- number of homeless families placed in bed and breakfast.
We report monthly to senior managers in the department and six monthly to the Housing Scrutiny Committee and to the Deputy Leader of the council.
Archive of Performance Reports
| Opening hours: | 9-5 |
| Office: | 020 8753 1720 |
| Address: | 4th Floor 145 King Street London W6 9XY |
| Directions: |
Hammersmith Broadway (District/ Piccadilly/ Hammersmith & City lines) 5 minutes walk. |
| Accessibility: | Level access, lifts to all floors, toilet on ground floor |
| Link to map: |
