Home Care Service

Home care is a range of services offered to people in their own homes. These services provide support and assistance, enabling people to continue living at home as independently as possible.

Home care is also an important service for people who have just come out of hospital and need help until they get back on their feet.

You may be able to get help with:

• personal care, such as washing and getting dressed
• making a meal
• laundry, housework or shopping
• collecting your pension or going to pay bills and rent
• emptying your commode.               

When is the service available?

The home care service operates from 8.00am to 10.00pm, every day of the year.

How can I get home care services?

Before we can arrange services for you, you will need to have an assessment.
An assessment involves both you and a trained member of our staff. 
Together we will discuss your needs and how you manage daily living tasks at home. Your situation is then considered to work out which services 
may help you.

If I qualify for a service what will happen next?

After your assessment you will be advised of the services are available to you. 
A service plan is developed and agreed with you. This plan sets out in detail the services you will receive, and you will be given a copy of this.

Are there any charges for services?

There is no charge for this service

What if I do not qualify for home care services?

If you do not qualify for a service, we will always try to put you in touch with other organisations who might be able to help.

How do I find out more?

A referral to the home care service can be made by you, a friend or relative, a voluntary organisation, the hospital or your GP.

For further information, or to apply for the home care service, please contact the information and assessment team on 020 8753 5456.