Complaints - advocacy

How to complain about the Council to the Local Government Ombudsman.

If you are unhappy with the way the Council has dealt with your complaint you can ask the advice of the Local Government Ombudsman. He is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax. The Ombudsman who deals with this Council is:

Tony Redmond
Local Government Ombudsman 
10th Floor, Millbank Tower 
Millbank 
London SW1P 4QP 
Tel: 020 7217 4620 
Fax: 020 7217 4621 

Email: enquiries@lgo.org.uk 

The Local Government Ombudsman has a leaflet called 'How to complain to the Local Government Ombudsman'. You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's website. Visit the website at www.lgo.org.uk

If you have an enquiry about the Local Government Ombudsman's service you can telephone their Adviceline on 0845 602 1983."

If you feel you have been discriminated against because of your race or sex, the Commission for Racial Equality (020 7828 7022) or the Equal Opportunity Commission (0161 833 9244) can help.