Advice to Consumers - making a complaint or enquiry
Hammersmith and Fulham Trading Standards offers a confidential advice service to residents or workers within the borough.
Consumers can make a complaint and get consumer advice by phoning Consumer Direct on 08454 04 05 06 where they can speak to an advisor. Their opening hours are:
Monday to Friday 8.00am to 6.30pm
Saturday 9.00am to 1.00pm
Closed on bank holidays and public holidays.
Alternatively you can make a complaint online to Consumer Direct at:
http://www.consumerdirect.gov.uk/contact#sendemail 
For further information go to the Consumer Direct website at http://www.consumerdirect.gov.uk.
Buy With Confidence Scheme
The Buy with Confidence scheme is an initiative by Trading Standards to help businesses comply with the law, while improving consumer protection through a partnership approach. It is open to any business with premises within Hammersmith & Fulham providing they meet the criteria. For further information go to the Buy With Confidence website at www.buywithconfidence.gov.uk
Should you wish to contact us by post our address details are given in the Trading Standardshomepage. You can also send us a fax on 0208 753 3922.
Please be advised that you may be directed to contact Consumer Direct if you are a consumer making an initial enquiry or complaint.
If you have used our services your feedback would be appreciated. You can now complete a satisfaction survey online. Click here to be redirected to the survey.
Further advice provided by the Trading Standards Institute (the external website will open in new window):
Thinking of suing in a county court
Getting Evidence to Prove Your Claim
Used Cars - Prepurchase Considerations
One day sales - be on your guard!
Your rights to cancel when buying at home
Sales of mobility aids and products top tips
Goods - how to solve your problems
Shopping on the Internet - top ten tips
